Shipping policy
Shipping Policy
Last Updated: September 22, 2026
At Ovelia, we aim to make international shopping simple and accessible. We provide free worldwide shipping on orders placed through our website.
1. Free Worldwide Shipping
Ovelia offers free shipping worldwide.
There is no standard shipping fee added to eligible orders at checkout.
2. Estimated Delivery Time
Our standard estimated delivery time is:
7–10 days
Delivery times are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on the destination country, carrier operations, customs processing, weather, holidays, local delivery conditions, and other circumstances outside our reasonable control.
3. Order Processing
Orders are processed after payment has been successfully received.
Processing and fulfillment times may vary depending on product availability and order volume.
If there is a significant issue affecting the processing of your order, our customer service team may contact you using the information provided at checkout.
4. Delivery Address
Customers are responsible for providing an accurate and complete delivery address.
Please carefully check your:
- Full name
- Street address
- Apartment or unit number
- City
- Province/state
- Postal or ZIP code
- Country
- Phone number, where required
Ovelia is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
5. International Shipping
We ship internationally to many destinations around the world.
Some locations may have restrictions or limitations imposed by local laws, customs authorities, carriers, or other circumstances beyond our control.
If delivery to a particular destination is unavailable, the customer may be contacted regarding the order.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Where such charges apply and are not collected at checkout, they may be the responsibility of the recipient.
Ovelia does not control the customs policies of individual countries and cannot guarantee whether additional charges will apply.
7. Delays
Although our standard estimated delivery timeframe is 7–10 days, delays may occasionally occur.
Potential causes include:
- Customs inspections
- Severe weather
- Carrier delays
- Public holidays
- Incorrect address information
- High shipping volumes
- Transportation disruptions
- Local delivery conditions
- Events outside our reasonable control
We appreciate your patience in these circumstances.
8. Lost or Damaged Packages
If your package appears to have been lost, damaged, or delivered incorrectly, please contact us at:
Please include your order number and relevant delivery information.
For damaged packages, photographs of the package and product may be requested so that we can investigate the issue.
9. Tracking
Where tracking information is available, it may be provided to the customer through the contact information associated with the order.
Tracking updates are provided by the relevant shipping carrier and may not appear immediately after shipment.
10. Delivery Address Changes
If you need to change your shipping address after placing an order, contact us as soon as possible.
We cannot guarantee that an address change can be made after an order has entered processing or shipment.
11. Contact Us
For questions about shipping or delivery, please contact:
Ovelia
3961 Thirsk Rd
Campbell River, BC V9H 1H3
Canada
Email: support@ovelia.space
Phone: +1 (250) 898-7714