Refund policy

Return & Refund Policy

Last Updated: September 22, 2026

At Ovelia, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days of receiving your order, subject to the conditions outlined below.

1. 30-Day Return Period

You may request a return within 30 days of the date your order is delivered.

To qualify for a return, the item should generally be:

Unworn and unused
In its original condition
Free from damage caused after delivery
Returned with its original packaging and accessories, where applicable
Accompanied by your order information or proof of purchase

We recommend keeping the original packaging until you are certain you want to keep your purchase.

2. Free Returns

Ovelia provides free returns within the 30-day return period for eligible purchases.

Before sending an item back, please contact our customer support team at:

support@ovelia.space

Do not send a return to our business address unless our customer service team specifically instructs you to do so.

Once your return request is approved, we will provide the appropriate return instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Clear photographs or video showing the problem
Photographs of the packaging if the package appears to have been damaged during transit

We will review the information and provide an appropriate solution, which may include a replacement, refund, or other resolution.

4. Change-of-Mind Returns

If you simply change your mind about your purchase, you may still request a return within the 30-day return period, provided the item meets our return conditions.

The item should be unworn, unused, and in resalable condition.

5. Refunds

Once we receive and inspect an approved return, we will process the applicable refund.

Refunds are generally issued to the original payment method used to place the order.

The time required for the refund to appear in your account may vary depending on your bank, credit card provider, payment processor, or other financial institution.

6. Return Inspection

Returned products may be inspected to confirm that they meet the conditions of this policy.

If a returned item shows signs of use, damage, alteration, or other conditions inconsistent with an eligible return, we may contact you regarding the applicable resolution.

7. Late Return Requests

Return requests submitted more than 30 days after delivery may not be eligible under our standard return policy.

If you experience exceptional circumstances, please contact our support team and we will review your situation.

8. International Orders

Ovelia offers free worldwide shipping.

Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete. Depending on the destination country, local taxes, customs duties, import charges, or other governmental fees may apply. Such charges, where applicable, may be the responsibility of the customer unless otherwise stated at checkout.